MCW Contact Terms & Conditions — Full English Version

Certain terms used throughout these Terms & Conditions carry specific meanings, which are explained below:

MCW Contact is an internationally licensed online betting and casino platform. We offer Sports Betting, Live Casino, slots, and other gaming services to users in Bangladesh.

Eligibility Requirements

• You must be at least 18 years old to register at MCW Contact.
• Each individual may only open one account. Holding multiple accounts is strictly prohibited.
• All information provided at the time of registration must be truthful, accurate, and complete.
• Identity verification (KYC) may be required after registration.

Account Security

You are solely responsible for keeping your account password and login credentials confidential. You must not allow anyone else to access your account. If you suspect any unauthorised access, contact MCW Contact support immediately.

Account Verification (KYC)

Prior to processing a withdrawal, or after a certain transaction threshold, MCW Contact may request the following documents to verify your identity:

• National ID Card (NID) or Passport
• Proof of payment method used
• Utility bill for address verification

All betting activities on MCW Contact are governed by the rules set out below.

Bet Acceptance

• A bet is only considered valid once it has been confirmed.
• MCW Contact reserves the right to void any bet accepted at incorrect odds due to a system error.
• If the outcome of a match or event is determined before it officially begins, the bet will be considered void.

Live Betting

Odds change rapidly in in-play and live betting. Temporary network delays may cause discrepancies in odds — in such cases, mcw contact reserves the right to accept bets at the updated odds or to reject them entirely.

Match Cancellation or Suspension

• If an event is fully cancelled, the original stake will be refunded.
• If an event does not resume within 48 hours, the bet will be voided.
• Where partial results apply, a decision will be made based on the portion of the result that has been determined.

Deposit

• The minimum deposit amount at MCW Contact is ৳200.
• Deposits can be made via bKash, Nagad, and other accepted payment methods.
• Deposits are generally credited instantly, though it may occasionally take a little time to reflect in your account.
• Deposits made using third-party payment methods are not permitted.

Withdrawals

• KYC verification must be completed before submitting a withdrawal request.
• The minimum withdrawal amount is ৳500.
• Withdrawal requests are typically processed within 15 seconds to 24 hours.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• MCW Contact may take additional time to verify a withdrawal if required.

MCW Contact offers a variety of bonuses and promotions for both new and existing members. Each bonus comes with its own terms and conditions.

General Bonus Terms & Conditions

• Each bonus offer includes a specific wagering requirement.
• If the wagering requirements are not met within the specified period after receiving a bonus, the bonus will expire.
• You cannot add another bonus while one is already active.
• A maximum withdrawal limit may apply to bonus winnings.
• A list of games eligible for bonus use is available on the Promotions page.

Bonus Abuse

If mcw contact determines that a member is abusing the bonus system — such as through multiple accounts, false information, or coordinated betting — the company reserves the right to cancel the bonus and suspend the account.

MCW Contact is committed to responsible gaming. We actively work to support the wellbeing and mental health of our members.

• Members can set daily, weekly, or monthly deposit limits on their account.
• You may request a cooling-off period.
• To request permanent self-exclusion, please contact Support.
• No one under the age of 18 is permitted to use MCW Contact under any circumstances.

The following activities are strictly prohibited on MCW Contact:

• Creating or operating multiple accounts.
• Registering with a fake identity or using someone else's details.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Betting based on match fixing or insider information.
• Using the platform for money laundering or any other financial crime.
• Placing bets using automated software or bots.
• Harassing or defrauding other members.
• Abusing the bonus system.

Violating this rule will result in immediate account suspension and the associated balance may be forfeited. In serious cases, legal action will be taken.

MCW Contact shall not be held liable for the following:

• When a bet is missed due to an internet connection failure.
• Losses caused by third-party software or technical issues.
• Financial losses resulting from a user's own negligence or poor decisions.
• When services are suspended due to force majeure events (natural disasters, war, pandemic).

Mcw contact always strives to provide reliable service, but 100% uptime cannot be guaranteed.

MCW Contact takes the protection of members' personal information very seriously. For full details on how we collect and use your data, please refer to our Privacy Policy page.

• Your personal information is never sold or shared with third parties.
• Information may be disclosed in response to valid legal requests from authorities.
• All data is protected with SSL encryption.

Changes to Terms

MCW Contact reserves the right to update these Terms & Conditions at any time. Members will be notified of significant changes via email or platform notification. Continued use of the platform after any changes constitutes acceptance of the updated terms.

Account Closure

• Members may close their account at any time upon request.
• MCW Contact reserves the right to close an account in the event of a breach of these Terms.
• You will have the opportunity to withdraw any eligible balance before your account is closed.